OPERATE
IT Infrastructure
IT that is maintained, monitored, secured and recoverable.
The OPERATE pillar is the work that keeps a business running: maintaining and monitoring systems, keeping networks and servers secure and patched, operating cloud environments, protecting data with tested backups, and supporting the people who use the technology every day.
Markedge defines scope, priorities and reporting in each agreement so you know exactly what is covered, what is monitored and how incidents are handled. We do not publish generic service-level promises; targets are agreed for your environment.
IT Infrastructure services
IT AMC
An annual maintenance contract covering preventive maintenance, monitoring, support and vendor coordination for your IT environment.
Networking
Design, implementation and maintenance of wired, wireless and site-to-site networks with segmentation, access control and monitoring.
Server & Infrastructure Management
Installation, hardening, monitoring and lifecycle management of physical, virtual and cloud servers and the services they run.
Cloud Infrastructure
Day-to-day operation of cloud environments: access, monitoring, backups, cost control, security posture and incident response.
Cybersecurity
Security assessment, hardening, monitoring and incident readiness proportionate to your risk, from endpoints and identities to networks and...
Backup & Disaster Recovery
Backup design, implementation, verification and disaster-recovery planning for servers, cloud services, databases and user data.
IT Support
Ticketed help desk, remote and on-site support, user onboarding and device management for teams without a full in-house IT function.
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