IT Infrastructure
IT AMC
One agreement that keeps your IT maintained, monitored and supported.
Overview
An IT Annual Maintenance Contract (AMC) gives a business without a full in-house IT team a single accountable partner for keeping systems working: workstations, servers, network, backups and the applications people rely on.
Markedge structures AMCs around defined scope rather than vague "support": an inventory of what is covered, a preventive maintenance schedule, monitoring, a support path with agreed priorities, and regular reporting so you always know the state of your environment.
Response and resolution targets are agreed in the contract for your environment; we do not publish generic promises.
Benefits
Known cost, known scope
A fixed annual arrangement with a documented inventory of covered systems.
Problems found before users do
Monitoring and preventive maintenance reduce the incidents that interrupt work.
One point of contact
Vendor, ISP and software support coordinated by us on your behalf.
What we deliver
Asset inventory and coverage
Every covered device, server, service and licence documented and reviewed.
Preventive maintenance
Scheduled updates, patching, health checks and clean-ups.
Monitoring and alerts
Availability, capacity, backup and security monitoring with defined escalation.
Support and reporting
Ticketed support with agreed priorities and periodic status reports.
How we work
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Step 1: Assess
Inventory the environment and identify risks and gaps.
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Step 2: Scope
Agree coverage, priorities, maintenance schedule and reporting.
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Step 3: Onboard
Deploy monitoring, document access and baseline the environment.
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Step 4: Operate
Maintain, monitor, support and report through the contract term.
Deliverables
- IT asset inventory and risk assessment
- Maintenance and patching schedule
- Monitoring and alerting setup
- Support process with agreed priorities
- Periodic status and recommendation reports
Solutions this service supports
Frequently asked questions
Coverage is defined per contract and typically includes workstations, servers, network equipment, backups and core business applications, with preventive maintenance, monitoring and support.
Priorities and response targets are agreed in the contract based on your environment and working hours; we do not publish generic figures.
Hardware procurement and replacement are handled as separate items unless included in scope; the AMC covers diagnosis, coordination and installation.
Related services
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Backup design, implementation, verification and disaster-recovery planning for servers, cloud services, databases and user data.
Cybersecurity
Security assessment, hardening, monitoring and incident readiness proportionate to your risk, from endpoints and identities to networks and...
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